Introduction
Cactus Cooling & Heating (“we”, “us”, or “our”) operates the website cactuscoolingheating.com (“Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.
SMS Text Messaging
Cactus Cooling & Heating collects SMS opt-in information both via our online forms and verbally when you contact us in person or by phone. By opting in, you agree to receive text messages regarding billing notifications, appointment reminders, dispatch updates, and job completion surveys. Message and data rates may apply, and message frequency may vary. You may unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For support, reply HELP. Your information will not be shared with third parties
Information We Collect
We may collect both personal and non-personal information from you when you visit our Site, including:
Personal Information:
- Contact details (e.g., name, email address, phone number, mailing address) provided when you fill out forms, subscribe to newsletters, or contact us via email at support@cactuscoolingheating.com.
- Payment information, if you make a purchase or request financing.
Non-Personal Information:
- Browser type, IP address, and device information.
- Usage data such as pages visited, time spent on pages, and other diagnostic data via cookies and similar tracking technologies.
How We Use Your Information
We use the collected information for various purposes, including:
- To operate and maintain our Site.
- To process your inquiries, service requests, or transactions.
- To communicate with you, including sending updates, newsletters, or marketing materials (you may opt out at any time).
- To analyze usage and improve our Site, products, and services.
- To enforce our policies and comply with legal obligations.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers:
We may share your information with trusted third-party vendors who help us operate our Site, process payments, send communications, and perform other services on our behalf. These third parties are contractually obligated to keep your information confidential. - Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities. - Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you interact with our Site, which allows us to improve our services. You can control cookie settings through your browser preferences; however, disabling cookies may affect your ability to use certain features of our Site.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and correct your personal data.
- Request the deletion of your personal data.
- Object to or restrict certain types of processing of your personal data.
- Withdraw consent at any time (if processing is based on consent).
Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@cactuscoolingheating.com
- Phone: 214-247-7744
- Mailing Address:
Cactus Cooling & Heating,- 2530 W 10th St, Dallas, TX 75211
